The National Coordinator/Chief Executive Officer, SERVICOM Presidency, Mrs Nnenna Akajemeli, has joined the rest of the world to celebrate year 2024 Customer Service Week, with the theme “Above and Beyond.”
The SERVICOM Presidency celebrated the International Customer Service Week in the Federal Secretariat, Abuja, during the course of the week, with a press briefing with various media organisations to round off this year’s celebration.
The week long celebration started on Monday, with awareness visits and advocacies to create awareness on the importance of celebrating frontline staff in the various Ministries, Departments and Agencies (Midas) of government.
The national coordinator stated that the week-long activities are a great opportunity to express appreciation to all staff for their efforts, dedication and commitment to duty which is geared towards improving service delivery initiatives in the MDAs.
According to her, celebrating the Customer Service Week is another avenue to create awareness to the internal staff, who serve as service providers, for the role they played in rendering quality services that served as a link in connecting Nigerian citizens to the government.
She pointed out that the key stakeholders should be encouraged to put in more efforts in their bid to come with more innovative ways and thinking to serve the people right.
She added that the CEOs of various MDAs should boost the morale of staff members by motivating and rewarding them for going the extra mile in rendering quality services to Nigerians.
Akajemeli encouraged the MDAs to live high and above the needs and expectations of the people they serve, and proactively think of better ways to improve on them.
According to her, “Customer Service Week is an opportunity for the organisation to demonstrate gratitude to the internal customers who are the staff, for their dedication to deliver good customer services that has guaranteed satisfaction in MDAs.
She said: “It is imperative to note that this is a significant gesture towards service providers by showing appreciation to the team for the role they have been playing to improve customer service delivery processes in MDAs.
“We are celebrating a heart of service, where we raise and sustain the culture of quality service improvements in Nigeria.’’
The national coordinator gave accolades to the staff and management of SERVICOM for their support and the value they added to ensuring prompt service delivery in Nigeria is attained by going above and beyond to meet up expectations of all their customers.
She further gave her commitment to rewarding deserving staff during the end of the year Award and Reward Ceremony.
In his goodwill message, the Deputy Director, Reform Coordination and Service Improvement, Federal Ministry of Health, Mr. Abdul Aliel-Zaki, said that SERVICOM has been doing great things that have touched humanity.
He pointed out the leadership qualities of the SERVICOM coordinator, and the innovations and directions she has brought to bear in service delivery in Nigeria.
Abdul assured the SERVICOM Office of the ministry’s commitment to collaborate and synergise with SERVICOM and relevant stakeholders in ensuring it renders quality services to the citizens who come to take services from them.
