The Federal Government has reaffirmed its commitment to pension reforms and renewed dedication to Nigeria’s senior citizens with the launch of the Pension Transitional Arrangement Directorate (PTAD) revised Service Charter.
The charter, themed, “Renewed Commitment to Service Excellence,” sets clear service standards and accountability measures to deliver quicker, more reliable, and people-centred services to pensioners across the country.
Unveiling the charter in Abuja today, the Minister of State for Finance, Dr. Doris Uzoka-Anite, stated that the Service Charter is more than a document, but also a “social contract that places pensioners’ welfare and public trust at the heart of service delivery.”
She said: “With President Bola Ahmed Tinubu’s recent approval for a bond programme in excess of N800 billion to clear outstanding pension liabilities, we are taking decisive steps to ensure retirees are paid promptly and treated with dignity.”
Uzoka-Anite commended the PTAD’s management and staff for updating and expanding the charter, aligning with President Bola Ahmed Tinubu’s Renewed Hope Agenda.
“Together, we must build a pension system that guarantees fairness, reliability, and peace of mind for every pensioner,” she emphasised, while reaffirming the ministry’s commitment to supporting PTAD.
The revised charter focuses on four key improvements: performance metrics, quality commitment, stakeholder feedback, and clarity/accessibility.
The Executive Secretary of the PTAD, Mrs. Tolulope Odunaiya, underscored the charter’s importance as a covenant setting out the PTAD’s obligations, service standards, and accountability framework.
Stakeholders, including PenCom, SERVICOM, and the Public Complaints Commission, praised the PTAD’s efforts and encouraged robust implementation.
The Director of Information and Public Relations of the ministry, Mohammed Manga, noted in a press statement: “As the Federal Government continues to prioritise pension reforms, this revised Service Charter marks a significant step towards enhancing the lives of Nigeria’s senior citizens.”
